Disclosure of Particulars in Terms of Legislation

Resolution Life

Your policy is underwritten by Resolution Life Limited, registration number: 2008/014840/06

Physical address and Domicilium Citandi et Executandi: Boskruin Office Park, President Fouche Avenue, Boskruin, Randburg

• Telephone number: 0861 543326 (LIFECO)
• Postal address: PO Box 1555, Fontainebleau, 2032
• Office hours: Monday to Friday, 08h00 to 17h00
• Website address: www.resolutionlife.co.za
• Email address: info@resolutionlife.co.za

Resolution Life is an accredited by the Financial Services Board (particulars as below) as a long-term insurance provider.

Resolution Life is an Authorised Financial Service Provider, registration number 39697.

Resolution Life’s directors are: Mr R Cloete, Mr G Ibbetson, Adv JA Kotze, Mr AC van Wyk, Mr BJL de Beer, Dr DB Laurenson, Mr RP du Plooy, Dr AA Kotze.

Resolution Life’s Compliance Officer

Resolution Life’s Compliance Officer is Moonstone Compliance (Pty) Ltd, represented by Bronwen Allan.

• Physical address: 1st Floor Valerida Centre, Piet Retief Street, Stellenbosch, 7600
• Facsimile number: (021) 883 8005
• Telephone number: (021) 883 8000
• Email address: ballan@moonstonecompliance.co.za or electronically contact them via www.moonstoneinfo.co.za.

Any complaints in respect of the Policy, product or service must be submitted by you in writing and addressed to Resolution Life Compliance Officer. Upon receipt of the complaint, we will issue a notice of receipt. An investigation team, appointed from time to time by the Board of Directors of Resolution Life, will investigate the complaint. Once the investigation is completed, the investigation team will reach a decision and you will be notified in writing. Upon receipt of this notification, you will have twenty one (21) days to challenge the decision. Should you wish to challenge the decision, you may lodge a complaint with the Long-Term Insurance Ombudsman.

The Long-Term Insurance Ombudsman

• Postal address: Private Bag X45, Claremont, 7735
• Telephone number: (021) 657 5000
• Facsimile number: (021) 674 0951

The Registrar of Long-Term Insurance

• Postal address: Financial Services Board, PO Box 35655, Menlo Park, 0102
• Telephone number: (012) 428 8000
• Facsimile number: (012) 347 0221